Terms of service

Effective Date: 30 June 2026

Last Updated: 30 June 2026

Welcome to XOLDD RETAILS. These Terms & Conditions govern your access to and use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website.

Website: https://xoldd.com

1. Definitions

  • Company means XOLDD RETAILS.
  • Website means https://xoldd.com.
  • User, You, or Customer means any visitor or purchaser.
  • Products means jewellery and accessories offered for sale.

2. Eligibility

You must be at least 18 years old or use this website under the supervision of a parent or legal guardian.

3. Products

We make every effort to display products accurately. However:

  • Product colours may vary depending on your device.
  • Minor variations in finish are normal.
  • Dimensions are approximate.
  • Images are for illustration purposes.
  • Product availability may change without notice.

4. Pricing

  • All prices are in Indian Rupees (INR).
  • Prices include GST where applicable unless otherwise stated.
  • Shipping charges may be added during checkout.
  • Prices may change without prior notice.

5. Orders

Your order is confirmed only after successful payment and order confirmation.

We reserve the right to:

  • Cancel suspicious orders.
  • Reject incomplete orders.
  • Limit quantities purchased.
  • Cancel orders due to pricing errors.

6. Payment

We accept payments through secure third-party payment gateways.

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallets

We never store your complete card details.

7. Shipping & Delivery

  • Orders are processed within the timelines displayed on the website.
  • Delivery times are estimates only.
  • Delays caused by courier partners or natural events are beyond our control.
  • Customers must provide a correct delivery address.

8. Returns & Refunds

Returns and refunds are governed by our Return Policy.

Generally:

  • Products must be unused.
  • Original packaging must be intact.
  • Return requests should be submitted within the specified return period.
  • Customized products are generally non-returnable.

9. Cancellation

Orders may be cancelled before dispatch.

Once shipped, cancellation may not be possible.

10. User Responsibilities

You agree not to:

  • Use false information.
  • Attempt unauthorized access.
  • Upload malicious software.
  • Interfere with website operations.
  • Copy website content without permission.
  • Use the website for illegal activities.

11. Intellectual Property

All logos, graphics, designs, product images, trademarks, text, videos, and website content belong to XOLDD RETAILS and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

12. Account Security

If you create an account, you are responsible for:

  • Maintaining password confidentiality.
  • All activities under your account.
  • Updating accurate information.

13. Privacy

Your personal information is handled according to our Privacy Policy.

14. Limitation of Liability

XOLDD RETAILS shall not be liable for:

  • Indirect damages.
  • Loss of profits.
  • Loss of business.
  • Delivery delays.
  • Website interruptions.
  • Third-party service failures.

15. Warranty Disclaimer

Products are provided "as available" unless specifically covered by a manufacturer warranty or a written warranty issued by XOLDD RETAILS.

16. Force Majeure

We shall not be responsible for delays caused by events beyond our reasonable control including natural disasters, strikes, government restrictions, pandemics, internet failures, or transportation disruptions.

17. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or services.

18. Modification of Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page.

19. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana, India.

20. Termination

We reserve the right to suspend or terminate access to the website without notice if these Terms are violated.

21. Contact Information

XOLDD RETAILS

NGN-174
Sector 90, DLF New Town Heights
Haryana – 122505
India

Email: connect@xoldd.com

Phone / WhatsApp: +91 83750 31599

Website: https://xoldd.com

22. Acceptance

By accessing or purchasing from XOLDD RETAILS, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.