Shipping policy

Effective Date: 30 June 2026
Last Updated: 30 June 2026

At XOLDD RETAILS, we aim to provide a smooth and reliable delivery experience for every order. We carefully pack your jewellery and work with trusted shipping partners to ensure your order reaches you safely and on time.

Free Shipping

Will my XOLDD order be shipped for free?

Yes, we offer Free Standard Shipping on all orders across India.

Order Processing Time

How long does it take to ship my order?

Most orders are processed and dispatched within 24–48 hours after successful order confirmation.

Orders are shipped from Monday to Friday, excluding:

  • Sundays
  • Public Holidays
  • National Holidays

Once your order has been dispatched, you will receive tracking details through your registered email or phone number.

Delivery Timelines

Delivery time depends on your location.

Delhi NCR

Prepaid orders are generally delivered within 2–4 working days after dispatch.

Outside Delhi NCR

Orders are generally delivered within 5–7 working days after dispatch.

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Operational issues with shipping partners

Express Shipping

Need your order sooner?

Choose our Express Shipping option for ₹350.

Express Shipping aims to deliver your order within approximately 72 hours, subject to service availability and location.

Damaged Orders During Transit

What if my product arrives damaged?

If your package arrives damaged, please contact us within 3 days of delivery.

Please provide:

  • A clear unboxing video
  • Photos of the damaged product
  • Photos of the outer packaging

The unboxing video should clearly show the sealed package before opening and the condition of the product after opening.

Although deliveries are handled by third-party courier partners, our team will assist you in resolving the issue.

Incorrect Delivery Details

What if I entered the wrong address, email, or phone number?

Please contact us immediately if you entered incorrect delivery details.

We will try to update your information before dispatch wherever possible.

Please provide:

  • Order Number
  • Correct Delivery Address
  • Updated Contact Information

Email: connect@xoldd.com

Phone / WhatsApp: +91 83750 31599

You may also contact us through our official Instagram page.

Order Tracking

Once your order is shipped, tracking information will be sent to your registered email address or phone number.

You can use the tracking number to monitor your shipment until delivery.

Need Help?

Our Customer Care team is happy to assist you with any shipping-related questions.

Email: connect@xoldd.com
Phone / WhatsApp: +91 83750 31599

Customer Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)

Thank you for choosing XOLDD RETAILS. We appreciate your trust and are committed to delivering your jewellery with care, safety, and reliability.